You may place your order through our secure online payment portal. Order confirmations will be emailed promptly, so shop with confidence.

If you have questions about any of our products, our staff can confirm size availability, price, and assist with your order process. Please leave any inquiries or questions below and we will be happy to get back to you promptly within 24 hours.

~ Contact Us ~

Text: (917) 631-7586 {East Coast Staff}

(714) 364-3657 {West Coast Staff}

Email: Info@Blackhandboutique.com

 

SHIPPING POLICY

1. How long does shipping take?

We process your order on business days (Monday-Friday). Processing time is between 48-72 hours once the order has been placed.  Your order is typically delivered within 5-7 days business days after the order has been processed and shipped.  Total time is between 6-10 days.   Due to severe weather, peak holiday season or other situations out of our control, you may experience delays in delivery. In rare cases, it may take up to 12 business days.  If you experience any delays in your delivery, please contact us and we will do everything in our power to make the situation right. Customer service is our number one priority. Always.

2. How much does shipping cost?

We offer shipping at a flat rate of $15.00 per order. Ask us about orders that qualify for free shipping.

3. What are the delivery options? Do you offer expedited shipping?

We currently utilize both FedEx and UPS as shipping for our items.  This qualifies as our expedited shipping for our customers.  In certain situations, we may utilize UPS due to the size of some orders.  You will be notified if UPS is used instead of FedEx for your order for any reason.

4. How can I track my order?

You will receive an email and/or text message with the tracking number when it is ready, Tracking will generally be updated 2-3 business days after your order have been processed and filled**. Orders are processed typically 48-72 hours once order has been placed.

RETURN POLICY

We accept returns on our items and customers will have two (2) days to initiate a return request from the date you received the item(s). Thus, we encourage you to inspect your order upon reception immediately and contact us as soon as possible if there are any issues.

To initiate a return, please log into your account, and request a return from the order details page or simply contact us via email.  Once we have examined your request, we will notify you whether the return is eligible. You will receive our response within three (3) business days. If your request has been approved, we will send you the return address and other detailed information so that you can ship back the item(s). You need to arrange your own shipping and pay the return shipping fee.  At this time, exchanges are not offered on our items.

 

Items must be deemed defective and vary from the customer's desired purchase set forth in order to be eligible for a return/refund.

 

Sneakers, Clothing, Apparel

  • No clear signs of wear/try-on/wash, or odors.
  • All original packaging/shoeboxes have no signs of damage/creases.
  • Accessories and gifting items (if any) included.

  • Item(s) must be shipped to us within three (3) days after we approve your request. You also need to provide us with tracking information for follow-up and confirmation so your refund can be processed.

    If you are eligible for a refund, we will notify you via email. We will initiate the refund process within 3-5 business days. Please note that it may take some time for your bank to process the refund. If more than ten (10) business days have passed since we processed your refund, please contact your bank or contact us at info@blackhandboutique.com for assistance.  Customer service is our number one priority.

 

FAQs

GENERAL

  • Who is Black Hand Boutique?
Black Hand Boutique is a sneaker and fashion marketplace that encompasses global styles in categories like sneakers, apparel, and accessories. We have over 2 million monthly active global users. We select the latest and most exclusive styles and makes these items obtainable to all of our members.
Items sold through Black Hand Boutique need to be verified by us first before being sold to consumers. You can shop with trust knowing that we are not in the business of dealing with the re-sale market. or low-quality fake products.
  • How do I get in touch with Black Hand Boutique?
You can contact us via email at Info@blackhandboutique.com. We aim to respond to your inquiry right away. Customer service is our #1 priority.
PAYMENT
  • Do you accept credit cards?

Yes, we accept all major credit and debit cards through our secure payment portal.

SHOE SIZES

  • Are the shoes for men or women?

Our shoes are suitable for both men and women. Please adhere to the 1.5 size difference between men and women.  Example is a men's size 7 is equivalent to a women's size 8.5.